Systems Approach to HRD: Study of Quality System of a Corporate Training Institute of a Large Organisation

Training is an intentional act of creating a learning environment, after which people may apply their learning in the work field. It is no more a reactive role in organisational life, but it has become an integral part of business and line managers of the organisation, where it forms a transformational role in decision-making, strategic development, policy formulation and business management. Central Power Training Institute (CPTI) is a corporate Training Institute of Steel authority of India Limited (SAIL), which caters to training requirements in the power area of the organisation. In this paper, the authors have tried to analyse the quality system of the institute. The various factors, which have made CPTI high performing institute are also discussed in this article.